Springroll: Mandarin-speaking Customer Support Specialist (Remote)
Springroll
Headquarters: Raleigh, North Carolina
URL: http://www.springroll.com
Summary
We are seeking to hire 1 Freelancer to join our dynamic team in customer support roles within an online ordering company. This is an exceptional long-term opportunity perfect for individuals who are ready to thrive in a vibrant and engaging work-from-home setting.
Key Responsibilities:
– Managing customer inquiries via phone calls, emails, WeChat, and support chat
– Performing data entry tasks, simple translation, and other administrative duties
– Engaging in cross-selling and marketing initiatives when required
Requirements:
– Proficiency in Mandarin; English proficiency is required
– Availability to work during US Central Time from 10 AM to 5 PM
– Prior experience in customer support roles
– High computer and internet literacy
– Stable, reliable internet connection
– Prior experience in a call center environment is preferred
– Candidates residing in Europe (e.g., Spain, Italy, Germany) are preferred
– Comfortable with multitasking and managing various responsibilities
– A quiet home workspace conducive for phone interactions with customers
– Openness to a work-from-home arrangement
– Willingness to undergo comprehensive paid training
Additional Skills:
– Experience in related fields such as cross-selling and marketing will be considered favorably
– Knowledge of additional languages such as Vietnamese, Korean, or Japanese is a plus
We promise a rewarding work experience with comprehensive paid training to equip you with the necessary skills for the job. Note: If you do not speak Mandarin fluently, kindly refrain from applying.
Join us on this exciting journey and help us take customer satisfaction to the next level! Apply now!
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