Clustdoc: Customer Success Manager
Clustdoc
Headquarters: Paris
URL: https://clustdoc.com
About the Role:
As a fast-growing EU SaaS startup, we are looking for a Customer Success Manager (CSM) who is fun to work with and ready to handle US client requests promptly, considering time-zone differences.
You build strong relationships with your customers.
You work closely with our US-based customers, guiding them to success and ensuring they become loyal advocates for Clustdoc. You are their trusted advisor, helping them integrate our platform seamlessly into their workflow.
You turn customers into power users.
You help customers unlock the full potential of Clustdoc by organizing (and delivering if needed) personalized training sessions. Your goal is to ensure they feel confident using our software to automate and optimize their onboarding processes.
You proactively look for ways to make our customers even more successful.
You analyze customer needs, provide tailored solutions, and help them streamline their digital onboarding workflows and elevate their client interactions. You identify and address potential challenges before they arise, ensuring an exceptional user experience.
You contribute to Clustdoc’s growth.
By maintaining close relationships with customers, you identify expansion opportunities within their organizations and contribute to increasing product adoption. Your insights help shape our product roadmap and improve our services.
We’d love to hear from you if you’re excited about working in a dynamic SaaS company where customer success drives business growth!
To apply: https://weworkremotely.com/remote-jobs/clustdoc-customer-success-manager
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