SketchDeck: Senior, Client Service Manager

Headquarters: United States

URL: https://sketchdeck.com

About SketchDeck

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together, we commit to:

• Work as a team
• Push boundaries
• Act with humility
• Take ownership
• Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for preserving and progressing our culture.

About the Role

We’re looking for a Senior Manager, Client Services to lead key accounts, build strong relationships, and help clients get the most out of SketchDeck. You’ll be the face of our work—pitching new ideas, guiding creative strategy, and making sure we deliver real business impact.

This isn’t a typical account manager role. We’re looking for someone who can think strategically, manage ambiguity, and go deep with clients. You’ll work closely with our creative, design, and ops teams to grow accounts and shape how we show up as a creative partner.

This role reports to our VP of Client Services and supports a mix of new and existing accounts.

What You’ll Do:

• Be the strategic partner clients rely on. Build trusted relationships that position you as an extension of their team and brand.
• Lead with impact. Drive new business conversations, uncover client needs, and shape creative strategies that lead to ongoing partnerships—especially $1M+ AOR relationships.
• Own the sales process. From discovery to pitch, you’ll lead the end-to-end experience for prospective clients, turning opportunities into long-term wins.
• Collaborate cross-functionally. Work with Design Directors, PMs, and operations to ensure a seamless transition from pitch to delivery.
• Grow accounts over time. Identify opportunities to deepen partnerships and expand the scope of our work through upselling, referrals, and co-selling with 24 Seven.
• Vet and prioritize leads. Qualify inbound interest and proactively prospect to build a healthy pipeline of accounts aligned with SketchDeck’s services.
• Support business operations. Contribute to internal process improvements, keep CRM up to date, and bring ideas to the table to evolve how we grow.

WHAT SUCCESS LOOKS LIKE:

Strategic Client Partnerships – You’re the go-to advisor for clients, driving trust and long-term relationships by consistently delivering value and identifying opportunities.

• Measured by client retention, upsell rate, and feedback.

Seamless Project Execution – You ensure smooth transitions from pitch to project, keeping work on track and aligned with client goals.

• Measured by project margin and internal feedback.

Account Growth – You grow accounts by uncovering new opportunities, connecting cross-functional needs, and positioning SketchDeck’s full services.

• Measured by revenue growth, proposals sent, and new teams sourced.

Strong Internal Collaboration – You collaborate effectively across teams, keeping everyone aligned and driving positive outcomes for clients.

• Measured by peer feedback and team impact on accounts.

Requirements

• 7+ years of client services, business development, or account management experience—3+ years within a creative agency, consultancy, or marketing environment.
• A proven ability to sell and grow enterprise accounts.
• Experience leading creative or marketing strategies and seeing them through execution.
• A consultative and strategic approach to selling—able to inspire clients while staying grounded in their business goals.
• Strong organizational and communication skills; able to manage multiple stakeholders and projects simultaneously.
• Passion for creativity, brand, and design—and the ability to speak fluently about them.

Benefits

• Compensation: $90k – $150k OTE with uncapped commission. 
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses
• To work with a talented team of designers, team members, and engineers

To apply: https://weworkremotely.com/remote-jobs/sketchdeck-senior-client-service-manager

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