Assembly Industries: Technical Account Specialist

Job Title: Technical Account Specialist

Compensation: Starts at $1200

About Assembly Industries:

Talent is distributed but Opportunities are not – Assembly Industries is breaking that pattern by building an AI enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.

Role Overview:

We are seeking a Technical Account Specialist to support merchant onboarding, integrations, and account management for a fast-growing e-commerce SaaS platform. You will serve as a technical point of contact for clients, managing pre-launch configurations, troubleshooting integrations, supporting sales operations, and driving ongoing account performance.

Key Responsibilities:

Technical Account Management:

• Support onboarding processes, including pre/post launch QA of widgets and feature configurations.
• Manage feature, billing, and affiliate settings across client accounts.
• Enable and troubleshoot third-party integrations (e.g., subscriptions, Tapcart, etc.).
• Execute technical tasks including configuration adjustments, theme edits, and widget placement within Shopify.
• Build and QA Shopify order tracking pages.
• Liaise with internal teams to manage and track technical requests through Asana.
• Analyze account performance data and create business review reports.
• Process ad hoc manual credits and adjustments for refunds and claims.

Sales Operations Support:

• Maintain CRM systems (Airtable, Apollo) and ensure sales data accuracy.
• Prepare reporting for sales funnel, pipeline, and CRM performance.
• Identify and qualify outbound sales opportunities from lead databases.

Customer Operations & Claims Management:

• Manage customer claims processes, ensuring timely resolution.
• Prepare weekly claims reports and performance dashboards.
• Identify automation opportunities to streamline claims inbox management.
• Conduct trend analysis on claims resolution data.

Technical Tools:

• Shopify Admin, Airtable, Asana, Metabase & Slack

Minimum Qualifications:

• 3+ years in technical account management, customer success, or e-commerce operations.
• Hands-on experience with Shopify or similar e-commerce platforms.
• Familiarity with CRM and sales operations tools.
• Strong organizational skills managing multiple priorities and client accounts.
• Strong written and verbal communication skills.
• Analytical mindset with ability to translate data into recommendations.
   

Preferred Qualifications:

• Prior experience working with SaaS e-commerce platforms.
• Exposure to integrations, APIs, or basic web development (HTML/CSS).
• Experience supporting cross-functional teams across sales, product, and engineering.
• Background in claims operations, customer escalations, or issue resolution workflows.

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